Monthly Archives: February 2013

Can you hear me now?

Just be quiet. The most essential trait of a good communicator is the ability to be quiet and listen. Before we can communicate effectively, we need to listen carefully to our audience. What do your customers really want? How is … Continue reading

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Laughing in the face of disaster

Like many Americans, I watched the State of the Union address and the GOP response with interest last night. And, like many of my fellow communications professionals, I was aghast at the awkward lunge for a swig of water in … Continue reading

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