Tag Archives: communications

To the victor go the… branding messages?

Recently, I received an email announcing the completion of a corporate merger. The dominant brand became the identity of the new corporation, and the lesser brand now “belongs to history”, according to the company CEO. Is it just me, or … Continue reading

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Are we really defined by our defining moments?

When historians evaluate the lives of great men – or women – in our society, they often reference a ‘defining moment’ in the person’s life. A point at which the essential nature or character of a person is identified. Defining … Continue reading

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Learning to banish the ‘block’

As a writer focused on a particular type of content, it’s easy to forget how many different forms our writing can take. Creative fiction, poetry, non-fiction, technical writing, marketing content, online blogs… even the Twitterati practice the craft of writing, … Continue reading

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Experience? Who Needs That?!

And they’re off and running! Whew, the 2016 presidential campaign is shaping up to be quite a horse race, isn’t it? When I look at the crowded field of candidates, one thing that puzzles me is the large number of front-runners … Continue reading

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Content is King, but it’s not the whole kingdom

The unfortunate juxtaposition of this heartwarming photo and the news story that ran next to it is a visual reminder that, while content is king, consistency reigns supreme. I would suggest that when it comes to successful communications, content alone … Continue reading

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From FAB to FAIL in one hour or less

Poor customer service is counter-intuitive; it’s like cutting off your nose to spite your face. Bad idea, in my opinion. I recently switched to a different cable Internet service provider. Because I work from home, fast and reliable Internet is … Continue reading

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Laughing in the face of disaster

Like many Americans, I watched the State of the Union address and the GOP response with interest last night. And, like many of my fellow communications professionals, I was aghast at the awkward lunge for a swig of water in … Continue reading

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Speaking of great communicators

You know that moment when your friend or loved one looks at you with a blank stare, as if you’re speaking complete gibberish? I guess we’ve all experienced it. It’s the look that says: I think you’re trying to communicate … Continue reading

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The more things change…

Today’s communications toolkit looks a bit different from the past. Social media is a must-have for everyone now. Whether you are engaging in online forums, tweeting, posting to  Facebook or jockeying to be a mayor on Foursquare,  it’s important to … Continue reading

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Contradicting Common Wisdom

In some respects, the world seems to be getting increasingly partisan and divided. In politics, for example, everyone is encouraged to take sides. Left or right, the 1% vs. the 99%, conservative or liberal… Are you for us, or against … Continue reading

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